Yes, HAOFA has physical stores in multiple countries. Please adjust the store list to find the HAOFA SHOP closest to you.

https://haofatourbillon.com/blogs/haofa-shop

Automatic mechanical movements require continuous daily wear to keep the rotor moving and provide ongoing power storage. If the watch’s movement is stopped when you first receive it, please wind it manually by turning the crown clockwise approximately 40-50 turns to give the watch initial power. Once this is done, wearing the watch for at least 8 hours a day will keep it powered, and no additional manual winding is necessary (the watch needs to be worn for 8 hours of daily activity to gain sufficient power; wearing it while sleeping will not suffice).

Note: If the mechanical watch is not worn for an extended period, such as more than 2-3 days, it will stop due to the depletion of the mainspring’s energy. Avoid over-winding to prevent damage to the movement.

Yes, we support using USDT for payment. Here is the detailed operation guide:

https://haofatourbillon.com/pages/pay-by-usdt

This is not the case.

The water resistance rating of a watch refers to the ability of the watch to withstand a certain depth of water pressure in a stationary position under laboratory conditions, without breaking the seal. It does not mean that the watch can reach this depth of water resistance in environments with vigorous movement or temperature fluctuations.

For example, a 5ATM rating indicates that the watch is suitable for daily water resistance, capable of withstanding high humidity and light splashes, so it is safe to wear a 5ATM watch while washing hands. However, it is not suitable for wearing while showering, swimming, or soaking in hot springs. Vigorous activity, extreme temperatures, and impacts can compromise the watch's seal, leading to water entering the movement.

If you need to wear a watch while swimming, please use a diving watch, which generally has a water resistance rating of 20ATM to 50ATM (200 to 500 meters).

If you encounter any issues with your watch, please follow these steps:

1. Check the Manual: Review the user manual to determine if the issue is related to settings or normal use.
2. Contact Customer Service: If you are unable to resolve the issue using the manual, please contact our online customer service team. Provide your order number, a description of the problem, and any relevant photos or videos. Our professional after-sales staff will make an initial assessment and suggest a repair solution. Note: Do not take your watch to an unauthorized local repair shop before contacting us, as improper repairs may affect your warranty rights.
3. Warranty Coverage: If your watch is still under warranty, we will guide you through the process for repair or replacement based on the warranty terms.
4. Repair Process: If repair is necessary, we will provide instructions for sending the watch to our service center. Once received, the watch will be repaired and returned to you.
5. Post-Warranty Support: For issues outside the warranty period, we will still offer repair options, although additional fees may apply.

When requesting repairs for a watch purchased through our platform/official website, you will need to provide the following information:

1. Purchase details from the platform/official website, such as transaction or order screenshots and the transaction date.
2. A picture of the HAOFA warranty card.

Note: For purchases made through platforms like Amazon or AliExpress, please contact the platform's customer service. For purchases made on our official website (haofatourbillon.com), please contact our website's after-sales support. It is crucial to contact the after-sales service through the same channel where the purchase was made, as repairs cannot be processed otherwise.

Based on the type of your watch, refer to the usage guide for HAOFA's various watch models. Following the guide will ensure optimal performance and maintenance of your watch.

https://haofatourbillon.com/pages/block/block-bjlcrshh